Health IT Brisbane

Another area where IT solutions play an important role is in communicating with patients. Hosted phone systems, including VoIP and 3CX, allow for a single source of communication to take messages, transfer calls and utilize voicemail. Knowledgeable staff can also answer questions about appointments or insurance coverage while reducing wait times on the phone lines with intelligent routing technology.

Hosted phone systems remove the burden from your staff and improve communication between staff and patients. They are a flexible, cost-effective solution compared to traditional systems and help with:

Call management — phone systems include features like call recording, caller ID and voicemail.

Call routing — intelligent phone number management allows you to route calls on the fly as needed with little or no disruption.

Business continuity – hosted phones can be accessed from anywhere at any time, so your communications are always available when it matters most. Off-site backup offers redundancy in case of disaster too!

Your telephony system can be integrated with customer relationship management (CRM) or electronic health records (HER) applications, so it’s always up to date with your patient information.

Hosted systems are priced competitively compared to the cost of owning and maintaining an in-house system. They can also save money through exceptional features like call forwarding, voicemail and auto attendant for handling customer service calls that negate the requirement of a staff member dedicated solely for that purpose. Additionally, there is no need to worry about costly upgrades. It Services Brisbane are experts in VoIP and 3cx phone integration.

As premier providers of services for health IT in Brisbane we understand that the ability to access data is paramount. Keeping copies of information away from physical confines with cloud-based solutions, such as hosted storage services, maintains security against breaches or loss due to natural disasters such as fires.

Cloud-based storage solutions are one of the most important IT services in healthcare but it is imperative to choose a reliable provider with the appropriate safeguards in place to ensure your data is secure. This includes a server that is safe from disasters, such as fire and spyware. It should also have backup power in the event of an outage and environmental management systems to ensure the hardware is never compromised.

Most importantly, reputable cloud backup should have superior encryption and data centres located in a variety of different locations to ensure that if data is saved in one location, it can be seamlessly backup and retrieved elsewhere.

By opting for a hosted solution with health IT experts in Brisbane, your facility can save time and money by not having to deal with the solution in-house, while maintaining the security of sensitive data.

Data recovery is essential in healthcare. A Data Recovery Plan (DRP) defines how a Health IT organization will recover from data failure or other disaster. A DRP includes identifying and testing backup, recovery and validation procedures to ensure successful restoration of critical systems in the event disruption impacts the healthcare delivery process.

For any plan to succeed, you need more than just a well thought out methodology; it must be consistently executed as part of your day-to-day responsibilities. You also need an emergency response team that is prepared for anything—no matter when or where it happens. In combination with a DRP, a thorough business continuity plan can guide staff through worst-case scenarios by planning to identify alternate methods should a situation arise which renders primary operations unusable.