IT Services Brisbane

YOUR PREMIUM ICT PARTNER

We provide Managed IT Services in Brisbane

Are you looking for a Managed IT service provider in Brisbane? Not only can IT Services Brisbane provide you with affordable, expert managed IT services – we love to help with anything IT. We offer a service that provides a complete outsourced IT support solution for your business. You no longer have to worry about maintenance and security issues, let us do it all!

No matter what type of setup your company has or how complicated the operation may be, we know we can reduce your downtime, streamline your IT processes and provide the support your company needs! We take care of everything from web hosting and data recovery down to network security with just one call today.

CISCO Partner

It Services Brisbane is proud to be a partner of CISCO. Cisco is the premier service provider across all five of the major tech areas all over the world.

  1. Networking
  2. Security
  3. Collaboration
  4. Data Centre
  5. Internet of things

Microsoft gold
Partner

To achieve a Microsoft Gold Partner status IT Services Brisbane were required to complete performance tests, exams and other meet all requirements, including having four members of our team pass Microsoft’s technical competency assessment, with at least two members being business-focused. Participation in Customer Satisfaction index and providing high standard references is also required to achieve and maintain a Microsoft Gold Partner status.

We are proud of our Microsoft Gold Partner certification, and we are committed to the highest standards of customer care with proven excellence in implementing Microsoft solutions that maximise benefits to clients.

Microsoft Certified Gold Partner

The business world is changing at a rapid pace and so too must the technologies that run them. Modern businesses use computers with complex and ever-growing software systems to power servers, operating systems, management tools, productivity applications, and many more.

Undoubtedly, one of the world’s leaders in this space is Microsoft with its world renowned Windows operating system and the Microsoft Office Suite including Word, Excel, and PowerPoint, that we all know so well.

As a Microsoft Certified Gold Partner, IT Services Brisbane are committed to the highest standards of customer care and proven excellence in implementing Microsoft Solutions to maximise benefits to homes and businesses alike.

Brisbane Premium 3CX Partner

In today’s digital age, communication has become a crucial part of any business. An effective way to communicate with your customers is through 3CX – the complete communications solution.

3CX offers a flexible and affordable alternative to traditional phone systems and you can make calls via VoIP or standard phone lines at significantly reduced costs, including SIP trunking and hosting services.

If you need video conferencing and website live integration, apps for Android, iOS and web browsers including call tracking, call whisper, and loads more, 3CX is your one stop solution.

IT Services Brisbane are the 3CX specialists so call us today to save money, gain accessibility, portability, versatility and scale up as needed with 3CX.

Our IT Partners

What is IT Support from IT Services Brisbane and why do I need it?

We are technical Support engineers

We employ expert technical support engineers, who are highly skilled in solving both internal and external technical issues. Our friendly team of technical support engineers can provide assistance for a range of technical issues for your home office and/or business. This assistance can be either remote or onsite technical support, installation and set up of computer systems, and monitoring and maintaining IT systems, to mention just a few!

We are performance optimisers

Our technicians are highly skilled and highly trained individuals who specialise in optimizing the performance and usability of each individual component within your network and system. We instinctively know how to extract the most from each part to achieve maximum performance from your IT systems.

CISCO Certified Partner

Being partnered with Cisco to provide the best It Services and solutions possible makes life so IT so much easier for you.

Cisco helps seize the opportunities of tomorrow by providing IT solutions that allow businesses to connect and communicate in ways never before possible. Cisco’s focus on customer partnerships ensures that each Cisco solution is tailored to the specific needs of the customer, providing a level of service and support that is unrivaled in the industry. Cisco’s commitment to innovation has resulted in a broad portfolio of products and services that provide businesses with the tools they need to be successful in today’s competitive marketplace. From enterprise networking and security to cloud computing and collaboration, Cisco provides the technology that businesses need to stay ahead of the curve. With Cisco, businesses can seize the opportunities of tomorrow and create a brighter future for all.

What should I look for in an IT services provider?

Such a great question…and one that not enough people ask. If they did, the industry wouldn’t be flooded with ‘would be’ IT companies masquerading as the ‘real deal’.

So, a few words of advice…all good quality, reputable, capable IT service providers can demonstrate all of the following: a good first impression, clear communication and response times, proactive approaches, industry experience, advanced technology, flexibility, adequate manpower, transparency, visibility, stability and a range of payment options.

Not getting this from your current IT Services provider? Call IT Services Brisbane today to discuss your needs.

We are security guards

You wouldn’t leave your front door unlocked when you leave the house, neither should you leave your IT systems unlocked, primed for intruders. Cybercrime costs Australian businesses $29m every year. Cyber-attacks can be damaging if your security processes are not up to date. At IT Services Brisbane, we take security very seriously.

We are integration artists

Need to upgrade your system with new technology? Seen an ad-on you just have to have? Finding that your latest upgrade makes the system ‘clunky’? IT Services Brisbane can assist in the integration of new or upgraded technology within existing frameworks and systems to create seamless, highly functional operations across your business.

Five Elements One Mission

We can do it all. We pride ourselves on being a one-stop IT Shop for everyone in Brisbane, from local businesses to corporate and government agencies.

SECURE
REPAIR
SUPPORT
CONNECT
MONITOR

5 Reasons to work with IT Service Brisbane

NO LONG TERM CONTRACTS IF YOU DON'T NEED IT

We get it, you’re not the IT expert and you don’t really know what you need. No point locking in a 2 year contract for servicing that you might not even use.

We’re known for our transparent costs and flexible work arrangements. We can definitely come up with a service plan that suits your individual and/or business needs.

PROACTIVE MANAGEMENT

Maintaining and managing your IT systems is just as important as servicing your car. We don’t wait until there’s a problem to act. We maintain your services to a plan, just like your care servicing schedule. That way, there won’t be a problem in the first place.

Downtime in your company can cost you a substantial amount of time and money, so being proactive saves you $$$$$!

EXPERIENCE CERTIFICATION AND ONGOING TRAINING

IT Services Brisbane’s engineers are highly qualified and certified in their field of expertise. Like any professionals, we undertake professional development and ongoing training.

The technological world moves so quickly that not keeping up regularly is the same as being stuck in the 80s!

We move fast to keep up with the changing face of technology on the world scene.

DATA SECURITY EXPERTISE

Data protection is key to creating trust with your clients. There’s not much point in having a fancy POS website that customers won’t buy from.

IT Services Brisbane can help you build a barrier large enough to deter attacks on your data.

Should your system be compromised in any way, our data encryption services will ensure that stolen data cannot be used by would-be intruders.

CLEAR RESPONSE TIMES

We’ve said it before, IT downtime equals lost business and costs you money. Worse still, you’re then at the mercy of your IT services provider to get you back up and running again as fast as possible. Poor response times to requests for service are the hallmark of poor customer service, so try to avoid companies like that.

At IT Services Brisbane, our response times are clearly defined within our client’s individual service agreements.

What People Are Saying

One of my employees opened an email that had a virus in the attachment. The email was from a familiar email address and the subject line indicated that the email was extremely urgent, so she didn’t think twice about the contents. Once she opened it, the virus locked her out of her work account and immediately sent the email to everyone in her contact list. It was a disaster for my business because before we could let everyone know about it, the same thing happened to anyone who had received and opened the email. It just multiplied exponentially! It’s safe to say that I was in extreme panic mode; very few people in our organization could access anything in the network and the business was in serious trouble. Enter stage right, IT Services Brisbane, riding on a white horse! Within a very short time, they had detected and disabled the virus. Fortunately, there was no damage to any files but it could have been so much worse! I’m thankful for the quick and decisive action by IT Services Brisbane to solve our problem. 

Binky, New Farm 

After a warehouse fire next door, our computers were damaged by smoke and heat and they just wouldn’t turn on. With no remote backup, we were resigned to the fact that all our data, going back about 5 years, was lost forever. A friend told me about Dean and his crew of IT specialists and recommended that I give him a call to see if we could do anything to get it back. I called IT Services Brisbane and spoke with Dean. He was really helpful and gave me some hope that we might be able to get the data off the machines. To this day, I have no idea how he managed it but most of our data was recovered and we were able to open our doors again, confident that orders weren’t missed and that our customers were receiving the service they were used to. It wasn’t a cheap fix but I would gladly pay it 10 times over to get the result that we did. Thanks, IT Services and thanks also for setting us up in the cloud! No more lost data for us!

James and crew, Albion

About a year ago, my accountancy firm’s network was under cyber-attack, which shut down our emails and compromised some of our data. It was a pretty stressful time for my business and my clients. I called IT Services Brisbane for the first time, as our IT support at the time couldn’t help us and things were becoming desperate. The team at IT Services Brisbane dropped everything to immediately launch countermeasures and stop the attack from infiltrating our website further. Without their help, I’d hate to think how badly our network would have been damaged and how much data we would have lost. Throughout it all, Dean and his team were calm and in control and worked methodically to solve the problem. I can’t thank them enough.

Mark, Indooroopill

When we were looking to upgrade our company’s IT systems, we went on the hunt to find an IT group to do the job. Of the 6 companies that we interviewed, IT Services Brisbane was the only one who could come up with a simple enough solution that we could understand and that matched what we were trying to do. Honestly, I thought that it wasn’t a difficult request so I was surprised when company after company did not deliver what I wanted. It really opened my eyes as to how careful you need to be if you want to find a company that is well-matched to your own ideas and business. Overall, I was impressed with the service, affordability and competence of IT Services Brisbane and we have engaged them to provide on-going support as our business moves onto its next phase. I can highly recommend their services.

Sharon and Wilhelm, Springfield

Datto Certified Gold Partner

Datto is the world’s leading provider of cloud-based software and technology solutions purpose-built for delivery by managed service providers (MSPs). Datto’s Unified Continuity, Networking, and Business Management solutions have created a unique ecosystem of MSP partners who provide Datto solutions to over one million businesses across the globe. Datto has won awards for its rapid growth, product excellence, superior technical support, and for fostering an outstanding workplace. Datto is committed to helping its partners achieve business continuity, network uptime, and IT performance goals. Datto’s solutions are backed by its industry-leading Networking Appliance and award-winning Backup & Disaster Recovery Appliance platforms. It Services Brisbane are proud to be a Certified Gold Partner.

3. Benefits of Having IT SUPPORT

STAY IN CONTROL YOUR IT COST

The general consensus is that larger companies have a distinct advantage when it comes to staying in control of their IT costs because they can afford to have an in-house IT team on their company payroll. But is this a myth or reality? Employing staff as part of your in-house IT team involves having a whole lot of added costs not incurred by using an external team…and large companies know this. External contractors are no longer solely the domain of small businesses. Unless they are a really large corporate, businesses are opting to outsource their IT service needs to companies like IT Services Brisbane who can meet their IT needs just as well, without the expense of an in-house team.

STAY COMPLIANT AND SECURE

In this day and age of online trading, learning, and well just about everything, your compliance and security are especially important to reduce risk. Systems security is possible to coordinate on your own if you are tech savvy…but even ‘qualified’ technicians find it difficult to maintain security if they don’t have the experience to know the tricks and traps to protect against hackers and software with malicious intent. IT Services Brisbane employs technicians who highly trained, qualified, experienced, and certified in their relevant fields. We know what it takes to secure your network and ensure that your business is compliant.

STAY FOCUSED ON YOUR CORE

Unless you are in the business of IT, managing your own IT services doesn’t fall in the arena of your core business. So, why do it? I don’t manage my own legal contracts because I’m not a lawyer and it’s in my interest in terms of reducing my own risk! Establishing a relationship with a quality IT services company means that you can continue to focus on your business while new technology is quickly implemented in the background and existing systems are maintained seamlessly and securely. Take the stress and time out of managing your own IT and contact IT Services Brisbane today! You won’t be sorry you made the call!

Frequently asked questions

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